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Guildhall Feoffment

Community Primary School

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School Policies

School policies cover every aspect of school life. Below are some of our most important policies for your reference. 
If you want to know our policy on something that is not listed, please ask the school office. Paper copies are available from the school office.

Attendance Policy

Charges & Remissions Policy

Child Protection & safeguarding Policy

Equality Statement

Sex & Relationships Education Policy

Pupil Privacy Notice

Complaints Procedure

Schools are required under the Education Act 2002 to have a procedure for dealing with complaints relating to the school.  At present all schools in Suffolk have adopted the county council's model procedure.  The purpose of the procedure is to resolve complaints brought against Suffolk schools.  The procedure explains how to make a complaint and what to expect from the school in response.


The Headteacher and other staff are always happy to hear your views, comments, questions and concerns. We can thus avoid any problem escalating into something more serious.

If a parent / carer has a complaint, they should follow the steps outlined within the procedure's informal stage first.

  • Parents /carers should feel free to raise their concerns with the class teacher either in person, by telephone or in writing. We are committed to responding as quickly as possible to any issues raised. We will listen to parents concerns and seek to reach a speedy and satisfactory resolution.
  • If, after attempting to resolve the issue informally, and a complainant remains dissatisfied with the outcome, they will need to make an appointment to meet with the Key Stage Coordinator.
  • If no satisfactory resolution ensues please write formally to the Headteacher Mr Hammond, who will arrange to meet with you to discuss your concerns.


Please see the Suffolk County Council website for more information about making a complaint about a school.